Friendly Animal Clinic Privacy Policy

Friendly Animal Clinic values customer privacy. We are committed to protecting the personal data or all our customers as well as visitors to our website Any personal information which you provide to us will be kept safe and secure and used fairly and legally in accordance with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) and all other applicable laws. This privacy statement outlines how and why we collect personal information and what we do with it after it has been gathered.

Types of data we may collect

  • Your name
  • Email address
  • Address
  • Phone number
  • Financial information if this is necessary for payments
  • Details concerning your pets
  • Information about your circumstances which may be relevant to your pet’s medical records

If you contact Friendly Animal Clinic using the online contact form, you will be asked to provide your name and email address so we can get in touch with you and reply to your message.

We also hold detailed records of all our customers and their animals. This is necessary for us to carry out our work as a veterinary practice effectively and fulfil our contractual obligations. We will only keep personal information which we feel is necessary to our work. We will keep a record of your personal data for as long as you are registered with our practice. The maximum amount of time we will hold any personal data belonging to anyone who is not a current customer is seven years.

You can ask us to delete or amend your personal data at any time and we will update our records accordingly. If you want to make any changes to the information we hold on you, please email

You can also request a copy of all the personal data we hold on you but we may have to charge a small fee to cover any administration costs.

If you have consented to joining mailing list concerning Friendly Animal Clinic, we may contact you from time to time to let you know about offers, news or anything else we believe will be of genuine interest to you. We will keep a record of the email addresses of everyone who is a member of our mailing list. You can unsubscribe from this at any time by emailing

We will not share your information with any third parties unless you have given us your consent to do so or we are legally required to for any reason.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

We reserve the right to review this privacy policy and update it when necessary.


Our website places small data files called cookies on your computer, tablet or smartphone. This is the standard practice for all websites and is necessary for ensuring visitors to our site have the best possible experience. Cookies allow us to gather information about visitors to our website so we can make improvements to our site and the experience it offers. Using cookies, we can track how visitors reach our website and how they use it once they have arrived. If you use our site, you are consenting to the use of cookies. If you do not consent to cookies being placed on your device, you can disable them on your browser but you may not be able to fully experience our website as a result.


We operate our own internal complaints policy at Friendly Animal Clinic so please get in touch with us if you have any concerns about the way in which we collect or handle data.

You can also make a complaint to the Information Commissioner by writing to:
Information Commissioner
Information Commissioner’s Office
Wycliffe House
Water Lane